FAQ

Classes

What can I expect at my first class?


You can expect a warm welcome from our whole team who will talk you through everything you need to know to complete the class. You will be reminded to take it easy at your first class until you get used to the format, there is no pressure to keep up with anyone else or hit any targets. You do what you can manage with our instructors encouragement so you don't have to be super fit to join any of our classes.




What should I bring to the class?


All you need are your work out clothes, we’ve got everything else covered! Buy water from us or bring your own sports cap bottle, it's important to stay hydrated.




Do I need to know how to box?


No. The punchbags used in Commando Box are simply a way of getting you moving and raising your heart rate, so don't worry about your technique. Our instructors and existing members will also be on hand to help you through and show you what to do.




Do I need to buy boxing gloves?


No. We have everything you need to take part in our classes. Boxing gloves and handwraps are available to hire from our reception. Golve and handwraps are free to hire for your first class. However if you wish to purchase your own equipment for our classes, we have everything you need in our club shop.




How do I book a class?


Simply go here, select the class you wish to attend and register your details.




Where can I see a full class schedule?


Our full class schedule is available here on our reserve page. Our class schedule is automatically updated to show our most recent classes and any class cancelations.





Facilities

Do you have showers?


Yes, we have male and female changing rooms with showers.




Do you have parking?


Public parking is available near our gym at the following locations: High Bridge Square Heywoods Court Grey Street Mannors Multi-storey Parking is free in Newcastle after 6pm otherwise normal parking charges apply.




Do you have wifi?


Yes, we have wifi available for customers.




Do you have food and drinks available?


Yes, we have a selection of cold bottled drinks and snacks available for purchase.




Do you have lockers?


Yes, we have a small number of lockers available to hire and store your valubles.




Do you have a Boxing Ring?


Yes, we have a 12 ft boxing ring available to use during our Boxing Classes.





Memberships

Do I need a membership?


No. All of our classes can be purchased individualy so you pay as you go. However if you decide to join 2+ classes per week it will be cost effective to take out one of our memberships.




How do I buy a membership?


You can purchase selected memberships online here. Some of our memberships require proof of entitlement and so can only be purchased in-store.




How will I be billed for my membership?


You will be billed on the same date each month using the credit /debit card details stored on our system.




How are my payment details stored/processed?


Your payment details are stored on our Mindbody system for future processing. Mindbody and FIT Club are fully PCI complient. Your card details are encrypted and can not be viewed by any member of staff once entered on to the system.




Am I tied to a contract?


No. We do not tie you in to a lengthy contract. Memberships run on a month by month basis and last for as long as you want them to. You can cancel your membership at any time by going here.




How do I cancel my membership?


You can cancel your membership at anytime here. Once canceled your membership will run until it's current expiry date. Memberships can not be part refunded or exchanged for other services when canceled before their expiry. full T&C's can be found here




Can I pause or suspend my membership?


No. You can cancel your membership at any time and so we do not offer the option to pause or suspend memberships.





Personal Training

I'm not super fit, is it for me?


Yes. First, we conduct a health and fitness assessment - maybe you want to look good for a holiday, family occasion, lose baby weight or get active again. Perhaps you're recovering from an injury. Our experts tailor a training plan unique to you.




How much does it cost?


We have lots of options. A single one hour session costs as little as £50. Or you can chose to save even more with packs of 5 or 10 one hour sessions. Complete more than one session per week and we'll give you an even bigger discount! Pay in cash or by credit/debit card, whatever works for you.




How qualified are your Personal Trainers


Each PT is a fully qualified REPS Level 3 Personal Trainer and has received up to 80 hours Commando Box training in their first 3 months. Our PTs also receive on-going training as part of their F.I.T Club career journey.




Is Personal Training just about exercise


No. We take a holistic view and consider everything, from what you eat to how much you sleep. We give nutrition advice, ways to keep focused on your goals and how to stay motivated when life gets in the way.




How will Personal Training help me workout?


Scheduling exercise keeps you on track. We’ll show you the best military & boxing fitness techniques to make the most of your workouts. We also inject fun into fitness, so you’ll enjoy working out even more.




How do I try Personal Training?


Wait no longer. It’s so easy to get started. Simply click here and fill out the online form. One of our personal trainers will contact you to organise your free consultation.




What's included in my free consultation?


Your free consultation is typically carried out over the phone by one of our Personal Trainers. The aim is to find out your requirements and goals to see how we can help.





Events

What are my trasport/parking options getting to the event?


Beach Beaster: Car - When arrving at Tynemouth / Whitely Bay, head towards the sea front. King Edwards Bay is a the very end below Tynemouth Priory (ruins). Parking is pay and display. Metro - Bus - Master Class: Car - When arrving in Newcastle City Centre your nearest parking options are Manors Multi-story, Eldon Sqaure, Eldon Garden, Dean Street and Grainger Town Multi-Story all wihtin a 5 minute walking distance, Metro - Any metro stopping at Monmuent, Haymarket and Newcastle Train Station are all within a 10 minute walk. Bus - Any bus stopping within Newcastle City Centre.




What should I bring to the event?


Beach Beaster: FLUIDS, please bring plenty of fluids to this even! Also a change of CLOTHES are essential as you will be getting very wet and super sandy. Finally, CASH. Please bring some for parking! Master Class: FLUIDS, please bring plenty of fluids in a SPORTS CAP bottle, if you don't have a sports cap bottle, don't worry! We sell sports cap water bottles here at the gym! CASH, please bring some for parking!




What facilities are there?


Beach Beaster: Unfortunetly, since we are at the beach, we have no facilities to provide. Master Class: We have both female and male changing rooms with LOCKERS to keep you belongings safe. Both of our changing rooms are equipped with HOT showers ready for you when you're finished, so that you can have a wash down and carry on with the rest of your day!




Do I have to bring my printed ticket to the event?


No, we have all your registration details, please reigster your attendance with the receptionist or instructor on arrival!




What is the refund policy?


Full refunds are available up until 48 hours before the event. Please contact us to request your refund!





Corvid-19 return commandments

What safety measures have been put in place to ensure customers & staff are safe?






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